Term and Conditions

Welcome to Craftora Sale Store! These Terms and Conditions govern your use of our website craftsupplieshub.com and your purchases from our creative community. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Acceptance of Terms

By accessing and using Craftora’s website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Responsibilities and Obligations

2.1 Account Security

When creating an account with Craftora, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information during registration and checkout
• Promptly updating your information if changes occur

2.2 Permitted Use

You agree to use our website only for lawful purposes and in a manner that does not:

• Infringe upon the rights of others
• Restrict or inhibit anyone else’s use of the website
• Violate any applicable laws or regulations
• Introduce malicious software or attempt unauthorized access

2.3 Age Requirement

You must be at least 18 years old to create an account and make purchases on our website. Users under 18 may only use our services with involvement of a parent or guardian.

3. Products and Services Description

3.1 Product Information

Craftora specializes in creative crafting supplies including:

• Stamps and coordinating dies
• Stand-alone dies and stencils
• Coloring supplies and hot foil products
• Ink and cardmaking kits
• Gift cards and curated gift sets

3.2 Product Availability

We make every effort to display our products accurately, however:

• All products are subject to availability
• We reserve the right to limit quantities and discontinue products
• Retired products are sold as-is with no returns accepted
• Colors may vary slightly due to monitor settings

3.3 Service Area

We ship globally, excluding some Asian countries and remote locations. By placing an order, you confirm that your shipping address is within our service area.

4. Orders and Payment Terms

4.1 Order Process

When you place an order with Craftora:

• You receive an order confirmation email
• Orders are processed within 1-2 business days after payment confirmation
• We reserve the right to refuse or cancel any order for any reason
• In case of order cancellation, we will provide a full refund

4.2 Pricing and Payment

We accept the following payment methods:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

All prices are in US dollars and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.3 Shipping Information

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipping
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipping

Delivery times are estimates and may vary based on destination and customs processing.

5. Returns and Refunds

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery, provided that:

• Items are unused and in original condition
• Original packaging and proof of purchase are included
• Return authorization has been obtained from our support team

5.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards (final sale for security reasons)
• Retired products (sold as-is)
• Opened kids cardmaking kits (health and safety reasons)
• Digital products once accessed
• Items not in original condition or damaged after delivery

5.3 Refund Processing

Refunds are processed as follows:

• Credit/Debit Cards: 5-7 business days to process, plus 3-5 business days for your bank to post
• PayPal: 3-5 business days to appear in your account

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

5.4 International Returns

For international customers (excluding some Asian countries and remote locations):

• You are responsible for return shipping costs
• We recommend using trackable shipping services
• Customs fees and import duties are non-refundable

6. Intellectual Property

6.1 Our Content

All content on the Craftora website, including but not limited to:

• Text, graphics, logos, and images
• Product designs and descriptions
• Website layout and functionality

is the property of Craftora or our content suppliers and protected by international copyright laws.

6.2 User-Generated Content

When you submit content to our website (reviews, photos, etc.):

• You grant us a non-exclusive, royalty-free license to use that content
• You represent that you have the right to share the content
• We reserve the right to remove any user-generated content at our discretion

7. Limitation of Liability

Craftora strives to provide accurate information and quality products, however:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the purchase price of the products
• We are not responsible for delays due to circumstances beyond our control (customs, weather, carrier issues)
• Products are intended for creative and recreational use – follow all safety instructions

7.1 Product Use and Safety

Some crafting supplies may contain small parts or require adult supervision:

• Children’s crafting kits should be used under adult supervision
• Follow all product instructions and safety guidelines
• Keep small parts away from young children

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our privacy practices.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of New York, United States. Any disputes shall be resolved in the courts located in New York County, New York.

11. Contact Information

Thank you for being part of the Craftora creative community. We’re here to ensure your crafting journey is as smooth and inspiring as possible!

Happy Crafting,
The Craftora Team