Welcome to Craftora’s Returns & Exchanges page! We understand that sometimes a crafting supply might not be exactly what you envisioned for your creative project. Just as we carefully curate our premium crafting collection, we’ve designed a straightforward returns process to ensure your complete satisfaction.
Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
Our Return & Exchange Promise
At Craftora, we’re committed to your creative journey. If any of our products—from our bestselling stamps & coordinating dies to our versatile coloring stencils—don’t meet your expectations, we’re here to help make it right.
Return & Exchange Process
Step 1: Check Eligibility
- You have 15 days from the delivery date to request a return or exchange
- Items must be unused and in original condition with all packaging
- Proof of purchase (order number) is required
Step 2: Submit Your Request
Contact our creative support team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Craftora Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date of Delivery: [Date You Received Order]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please briefly explain]
If exchanging, please specify: [Desired Replacement Product]
Full Name: [Your Name]
Email Address: [Your Email]
Thank you for your assistance with this matter.
Sincerely,
[Your Name]Step 3: Receive Authorization & Shipping Instructions
Within 1-2 business days, our team will email you a Return Authorization Number and detailed shipping instructions. Please do not ship items back without this authorization.
Step 4: Ship Your Return
Package your items securely and include:
- The Return Authorization Number clearly visible on the package
- Original receipt or order confirmation copy
- All original product packaging
Return Address:
Craftora Returns Department
260 Terry Lane
NEW YORK, US 10001
Step 5: Processing & Refund/Exchange
Once we receive and inspect your return (typically 3-5 business days after arrival):
- Refunds: Will be processed to your original payment method within 5-7 business days
- Exchanges: Your replacement items will be shipped within 1-2 business days
Non-Returnable Items
To ensure the safety and quality of our crafting community, the following items cannot be returned or exchanged:
- Gift Cards – For security reasons, these are final sale
- Retired Products – These limited availability items are sold as-is
- Opened Kids Cardmaking Kits – For health and safety reasons
- Digital Products – Once accessed, these cannot be returned
- Items not in original condition, used, or damaged after delivery
Refund Information
Refund Timeline & Method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to process, then additional 3-5 business days for your bank to post
- PayPal: 3-5 business days to appear in your PayPal account
Original shipping fees are non-refundable unless the return is due to our error or a defective product.
International Returns
For our global crafters (excluding some Asian countries and remote locations):
- You are responsible for return shipping costs
- We recommend using a trackable shipping service
- Customs fees and import duties are non-refundable
Need Help With Your Return?
Our creative support team is here to assist you!
Email: [email protected]
Response Time: 1-2 business days
Please include your order number in all communications for faster service.
Thank you for being part of the Craftora creative community. We’re here to ensure your crafting journey is as smooth and inspiring as possible!
Happy Crafting,
The Craftora Team