Privacy Policy

Last Updated: December 2023

Welcome to Craftora Sale Store! We’re so glad to have you as part of our creative community. Just as we carefully curate our premium crafting supplies—from our bestselling coordinating dies to our versatile coloring stencils—we’re equally dedicated to protecting your privacy and personal information.

1. Information We Collect

To provide you with the best crafting shopping experience, we collect certain information:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details to process your order for those beautiful stamps, hot foil supplies, or kids cardmaking kits you’ve selected.
• Payment Information: We process your credit/debit card details (Visa, MasterCard, JCB) or PayPal information securely, but we never store complete payment information on our servers.
• Technical Information: We automatically collect information about your device, IP address, and browsing behavior on our site to improve your shopping experience.
• Communication Data: When you contact our creative team, we keep records of our conversations to provide you with the best possible service.

2. How We Use Your Information

We use your information to make your crafting journey smooth and inspiring:

• Process your orders for everything from beginner basics to premium hot foil supplies
• Provide customer support and respond to your creative inquiries
• Send you important updates about your orders and our services
• Improve our website and product offerings based on how crafters like you use our site
• Prevent fraud and ensure the security of your account
• Personalize your shopping experience with recommendations for coordinating dies, stencils, and other supplies that match your interests

3. Data Sharing and Disclosure

We treat your information with the same care we put into selecting our retired collection items:

• Service Providers: We work with trusted partners who help us operate our store, process payments, and deliver your crafting supplies worldwide (except in some Asian countries and remote locations).
• Legal Requirements: We may disclose information if required by law or to protect our rights, customers, or business.
• Business Transfers: In the event of a merger or sale, customer information may be transferred to the new owners.
• We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is as important to us as the quality of our premium crafting supplies:

• Secure Storage: Your data is stored on secure servers with industry-standard protection measures.
• Encryption: All payment information is protected with advanced encryption technology.
• Limited Access: Only authorized personnel have access to your personal information.
• International Transfers: As we serve creative souls worldwide, your data may be processed in different countries, all with appropriate safeguards.
• We retain your information only as long as necessary to provide our services and as required by law.

5. Your Rights and Choices

You have control over your information, just as you have creative control over your projects:

• Access and Update: You can review and update your account information at any time
• Data Portability: You can request a copy of your personal data
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Marketing Communications: You can opt-out of marketing emails at any time
• Account Closure: You can request to close your account with us

6. Cookies and Tracking Technologies

Like the perfect stencil helps create beautiful patterns, cookies help us create a better shopping experience:

• Essential Cookies: Required for basic site functionality and secure shopping cart operations
• Analytical Cookies: Help us understand how crafters use our site and what products they love
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Help us show you relevant crafting supplies and promotions

You can control cookie settings through your browser, though this may affect your shopping experience.

7. Children’s Privacy

While we offer kids cardmaking kits, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

8. International Data Transfers

Since we serve crafters globally (with limited exceptions), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for these transfers.

9. Changes to This Policy

We may update this policy as our business grows and evolves. We’ll notify you of significant changes and always post the updated policy on our website with a new “Last Updated” date.

10. Contact Us

Thank you for trusting Craftora with your creative journey. We’re committed to protecting your privacy so you can focus on what you do best—creating beautiful things!

Happy crafting,
The Craftora Team