Welcome to our FAQ section! We’ve compiled answers to the most common questions about our crafting supplies, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our creative team!
đī¸ Products & Collections
What types of crafting products do you offer?
We specialize in premium cardmaking and scrapbooking supplies including:
- Stamps & coordinating dies
- Stand-alone dies
- Coloring stencils
- Hot foil supplies
- High-quality inks
- Kids cardmaking kits
- Gift cards and crafting gifts
Do you have products for beginners?
Absolutely! Check out our “Basics & beginners” section and “Kids cardmaking kits” – perfect for those just starting their creative journey. Our products come with clear instructions and are designed to be user-friendly.
What are your bestselling items?
Our coordinating dies and coloring stencils are particularly popular! Visit our “Bestsellers” section to see what our creative community loves most.
đ Shipping & Delivery
What shipping options do you offer?
We offer two reliable shipping methods:
Standard Shipping – $12.95
âĸ Carriers: DHL or FedEx
âĸ Delivery: 10-15 days after dispatch
âĸ Perfect when you’re excited to start your next project!
âĸ Carriers: DHL or FedEx
âĸ Delivery: 10-15 days after dispatch
âĸ Perfect when you’re excited to start your next project!
Free Shipping
âĸ Carrier: EMS
âĸ Delivery: 15-25 days after dispatch
âĸ Minimum order: $50 or more
âĸ Ideal for stocking up on supplies
âĸ Carrier: EMS
âĸ Delivery: 15-25 days after dispatch
âĸ Minimum order: $50 or more
âĸ Ideal for stocking up on supplies
How long does order processing take?
Our team carefully prepares each order in 1-2 business days, including quality checks and secure packaging to protect your crafting treasures.
Do you ship worldwide?
We proudly serve crafters worldwide from our New York base! However, delivery to some Asian countries and remote locations may not be available. Our checkout system will automatically confirm if we can deliver to your address.
When will I receive my tracking information?
You’ll receive order confirmation and tracking information via email once your package is dispatched from our creative hub.
đŗ Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your creative shopping experience is as secure as it is inspiring.
âŠī¸ Returns & Exchanges
What is your return policy?
We stand behind every product! If anything isn’t perfect when it arrives, you have 15 days from delivery to initiate a return. We believe your creative experience should be as flawless as our products.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and details about the issue, and we’ll guide you through the process.
đ¨ General Questions
Where are you located?
Our creative heart beats in New York! You can find us at:
260 Terry Lane, NEW YORK, US 10001
260 Terry Lane, NEW YORK, US 10001
What makes Craftora different?
We’re not just a store – we’re a creative community! We meticulously curate every product and partner with shipping companies that share our commitment to quality. From our bestselling coordinating dies to our versatile stencils, every item is chosen to inspire your creativity.
Do you have gift options?
Yes! Explore our “Gift cards” and “Gifts” sections for perfect presents for the crafters in your life. Our kids cardmaking kits also make wonderful gifts for young creators.
Still Have Questions?
Our creative team is here to help! Reach out to us at [email protected] and we’ll get back to you as quickly as we craft our beautiful projects!
Happy crafting from our creative family to yours! â¨